Privacy Policy

We collect information you provide directly to us, including:

• Name, email address, phone number, and property address
• Service preferences and quote requests submitted through our website forms
• Property details including bed dimensions, square footage, yard layout, and coverage preferences
• SMS/text communication and scheduling information
• Payment information when you book services
• Communication history including emails, texts, and call records
• Photos of your property submitted for quoting purposes and, with your permission, for marketing use
• Before and after photos taken by our crew at the time of job completion
• Basic website analytics including IP address, browser type, device information, and pages visited

We use the information we collect to:

• Provide accurate quotes for mulch installation and other outdoor services
• Measure your property virtually using Google Earth
• Schedule jobs and send confirmations, reminders, and updates
• Process payments and maintain billing records
• Provide customer support and respond to your inquiries
• Send service-related communications about weather delays or schedule changes
• Manage service requests and follow-ups
• Use before/after job photos for marketing purposes on our website and social media (subject to your opt-out rights — see Section 8)
• Improve our services, website, and customer experience
• Comply with legal obligations and protect our business interests

By providing your phone number and opting in, you consent to receive SMS messages from Wisco Bros Outdoor Services related to:

• Quote requests and proposal delivery
• Job scheduling and confirmations
• Weather-related updates and delays
• Appointment reminders and arrival notifications
• Payment reminders
• Service follow-ups and satisfaction checks

Message frequency varies based on your service schedule and communication preferences. Reply STOP to unsubscribe at any time. Reply HELP for assistance. Standard message and data rates may apply from your carrier.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Track the effectiveness of our marketing efforts
• Enable quote form functionality

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

Service providers who help us operate our business, including:

• GoHighLevel (CRM and communication platform)
• Payment processors (for secure payment processing)
• SMS platforms (for text message delivery)
• Google (for virtual property measurement via Google Earth)
• Email service providers

• Professional advisors including lawyers and accountants
• Law enforcement or government agencies when required by law or to protect our rights

All third-party service providers are contractually required to keep your information secure and use it only for the purposes we specify.

If you interact with us through Facebook, Instagram, or other social media platforms:

• We may collect publicly available information from your profile
• We use Facebook Pixel and similar tools to track website visits and improve our advertising
• We may use your information for targeted advertising on social platforms
• You can opt out of targeted advertising through your Facebook ad preferences or platform settings

We comply with Facebook's and other platforms' data policies and do not share your information beyond what's necessary for advertising and analytics purposes.

We use Google Earth technology to virtually measure your property for accurate quoting. This involves:

• Accessing publicly available satellite imagery of your property address
• Taking measurements of your landscaping beds, yard areas, and property boundaries
• Capturing screenshots for our internal quoting records

This information is used solely for providing accurate quotes and is stored securely in our systems.

We may collect and use photos related to your property in two ways:

Photos you submit:

When you request a quote, you may submit photos of your landscaping beds to help us assess the scope of work. These photos are used solely for quoting and estimating purposes.

Before and after photos we take:

Our crew may take photos before and after job completion as part of our standard process. These document the quality of our work and the condition of your property.

Marketing use:

We may use before/after photos of completed work for marketing purposes, including on our website, Instagram, Facebook, and other promotional materials. Your property address will never be published alongside these photos.

Your opt-out right:

If you do not want photos of your property used for marketing, let us know at any time — before, during, or after your job — and we will not use your photos for any promotional purpose. Contact us at service@gb.thewiscobros.com or (920) 932-5785.

All property photos are stored securely in our systems and are not sold or shared with third parties.

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Security measures include:

• Encrypted data transmission
• Secure storage systems
• Access controls limiting who can view your information
• Regular security assessments

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide you with services and maintain service history
• Comply with legal obligations (tax records, business records)
• Resolve disputes and enforce our agreements
• Process future quote requests

We retain service and billing records for a minimum of 3 years in accordance with standard business record-keeping requirements.

When your information is no longer needed, we will securely delete or anonymize it.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time
• Opt out of marketing use of your property photos at any time
• Withdraw consent for SMS messages by replying STOP
• Request a copy of your data in a portable format

To exercise these rights, contact us at service@gb.thewiscobros.com or (920) 932-5785.

Response Time: We will respond to your privacy rights requests within 30 days.

Limitations: We may retain certain information where we have a legal obligation to do so (such as payment records or tax documentation).

We may send you marketing communications about:

• Special offers or promotions
• New services we're offering
• Seasonal reminders (spring mulching season, upcoming service windows)

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in any email
• Replying STOP to any text message
• Contacting us directly at service@gb.thewiscobros.com

Note: You cannot opt out of service-related communications (job confirmations, payment reminders, schedule updates) as these are necessary for providing our services.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

If you believe we have inadvertently collected information from a child, please contact us immediately.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information
• The right to opt out of the "sale" of personal information (note: we do not sell personal information)

To exercise these rights, contact us at service@gb.thewiscobros.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of significant changes by:

• Posting the new policy on our website with an updated "Last Updated" date
• Sending an email notification if the changes materially affect how we handle your information

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

For questions about this Privacy Policy or our privacy practices:

📧 service@gb.thewiscobros.com

📞 (920) 932-5785

Halverson Brothers LLC d/b/a Wisco Bros Outdoor Services — Green Bay, Wisconsin

By using our services or providing your information, you acknowledge that you have read and understood this Privacy Policy.