Terms of Service

We're Wisco Bros — a local outdoor services company serving Green Bay and the surrounding area. Our services include mulch installation, landscape transformations, fall cleanup, bush and shrub trimming, gutter cleaning, and permanent outdoor lighting installation. Our service area includes Green Bay, Howard, De Pere, Suamico, Allouez, Ashwaubenon, Hobart, Ledgeview, Bellevue, and nearby Brown County communities. If you're outside our standard area, a travel fee may apply — we'll tell you upfront at quote time.

Everything we do is based on your approved written quote. If it's not on the quote, it's not included — and any additions require a separate agreement.

For mulch installations, a standard job includes:

• Remote property measurement and estimating
• Mulch sourcing and delivery coordination
• Full mulch installation in your bed areas
• Cleanup of all mulch from driveways, walkways, and hard surfaces before we leave

A note on weeds: Mulch installation is not a weed control service. Mulch may slow weed growth, but we don't guarantee it will prevent or eliminate weeds. Weed removal and bed prep are not part of a standard install unless we specifically quoted them.

For permanent outdoor lighting — we install, you own the lights:

Permanent lighting is an installation service. You buy the lights (we install the Govee Permanent Outdoor Lights Pro, models H706A, H706B and H706C) directly from a retailer, and you own them. We tell you exactly which kit to order, and we install the kit you bought. We don't sell, supply, or mark up the lights, and the lights aren't included in our price.

• Three install options: lights only, mounted with the lights' own adhesive; lights mounted with screw-in clips along your soffit or fascia; or lights set in PermTrack, a PVC track we supply and install. Your proposal shows which option you chose
• No install is fastener-free. Where wire splits into a second run or jumps a gap, we secure it with small clips or fasteners. Clip mounting puts a screw into your soffit or fascia at every clip. PermTrack is fastened along your soffit with small brad nails or screws. By approving a proposal, you consent to the fasteners for the option you chose
• If you supply the mounting clips, you own them the same way you own the lights. We tell you which clips work, supply the screws, and install the clips you bought. We aren't responsible for the quality or failure of clips you supplied
• Screws leave small holes. If the lights, clips, or track come down later for any reason, those holes stay. We don't patch, fill, or repair them unless that's quoted separately
• Tell us before install day about any wiring, vents, damage, or soft spots in your soffit or fascia. We're not responsible for hidden things inside the soffit we couldn't see and weren't told about. If a section won't hold a screw, we'll flag it and either re-quote or mount that section with adhesive
• PermTrack only comes in white. We don't paint it. If your soffit isn't white, the track will show as a white line along the roofline
• We connect the lights to an existing outlet. We don't install outlets or do electrical work. If power is outdoors, the controller and power supply go in a weatherproof case
• Footage is measured from your photo. If what we find on install day differs, we'll re-quote before doing the extra work
• Our one-year install warranty, and what the manufacturers cover, is laid out in Section 8A

We do more than mulch now — bed resets and clear-outs, decorative stone, edging, resetting settled brick and block, paver joint sealing, plantings, and trimming back overgrowth around the areas we work in. We'd rather be plain about the edges of that than surprise you on the day.

The rule, in one line

If it is not written on your approved proposal, it is not included. That applies to every job we do, automatically — this section doesn't have to be repeated on your quote for it to apply. Your proposal lists what we're doing; this section lists what nobody should assume comes with it. Anything below can absolutely be added to a job, it just has to be written on the proposal and priced before we start.

Tree work

We do not remove trees. We do not grind or remove stumps. We trim back branches that are in the way of an area we're working in, and that's the extent of it.

Anything near a utility line

We will not trim, cut, or work on vegetation touching or close to a power line, service drop, or any utility line. That's licensed line-clearance work. If you need it, we'll tell you and point you toward someone who does it — we won't quote it and we won't do it as a favor.

Structural work

We reset settled edging block and brick by re-bedding it. We do not rebuild retaining walls and we do not do structural or load-bearing masonry. If we uncover a wall that's genuinely failing rather than settled, we stop and show you before touching it.

Grading and drainage

We don't regrade property or alter how water moves across it. If an area has a real drainage problem, we'll say so — fixing it is a different trade.

Buried systems

We don't install, move, or repair irrigation, sprinkler heads, invisible pet fence, buried low-voltage landscape lighting, or electrical wiring. (Permanent roofline lighting that plugs into an existing outlet is covered in Section 1.)

Everything else outside the quote

• Lawn repair, reseeding, or lawn care outside the areas on your quote
• Chemical treatment beyond spot weed control in the beds we're clearing — we're not a lawn or pest treatment service
• Snow removal, unless separately quoted
• Hauling away material or debris we didn't generate, unless it's on the quote

On resetting old brick and block

Settled block gets pulled, re-bedded on fresh base material, and set back straight. Old block sometimes cracks when it comes up — it's been in the ground for years and it wasn't made to be moved twice. We'll set every piece back as tight as it goes, and if one breaks we'll tell you rather than bury it. Replacement block, if you want it matched, is a separate cost and a separate conversation.

On reusing your existing decorative stone

Stone we reinstall is the stone you already have, and it comes up with soil and debris in it. We clean out what we reasonably can, but reused stone will never look like new stone — that's why we quote fresh material over the top when it matters. Matching an existing stone exactly isn't something anyone can guarantee: color and size vary by batch and by quarry.

On paver joint sand

Polymeric sand slows growth in paver joints considerably. It is not permanent and it is not a guarantee. Joints move, sand settles, and seed finds its way in. Expect to redo it eventually.

On plantings

We plant what's on your quote and we plant it properly. We don't warranty living plants — whether something thrives after we leave depends on watering, weather, sun, soil, and animals, and none of that is in our hands. Water them.

Anything else you're wondering about

If you're looking at something on your property and wondering whether it's part of the job, the answer is on your proposal — and if it isn't on there, it isn't included. Ask us. We'll either add it and price it, or tell you straight that it's not what we do. Neither answer costs you anything, and both beat finding out on install day.

Our quotes are estimates based on remote measurements and the photos you submit. Your quote is an estimate, not a locked price.

The final cost may change if:

• The work area is a different size than what photos showed
• You want to change the coverage area, depth, or scope
• We find additional areas needing work when we arrive
• The actual site conditions require more or less material or labor

If we get on-site and something's materially different from what we quoted, we'll stop and talk to you before doing anything. You'll get a revised number, and you decide whether to approve it. If you don't want to proceed at the new price, that's okay — but we'll keep your deposit to cover the materials, scheduling, and mobilization costs we've already put in.

For mulch installations — minimum job size:

We have a 3-yard minimum. Jobs under 3 yards are quoted at the 3-yard rate.

Delivery:

Any material delivery is always a separate line item at our exact supplier cost — never marked up, never hidden.

We book based on availability, weather, and material readiness.

Weather delays:

We may reschedule if conditions aren't right — rain, high winds, freezing temps, or anything that affects quality or crew safety. For colored mulch specifically, we need at least 6 hours of dry weather after installation for the color to properly set; if rain is in the forecast, we'll move your job. For permanent lighting, we don't install with snow on the ground; cold and snow make clean cuts and connections unreliable, so we'll move your date to the first good day. We'll contact you as soon as we know. Weather delays are not a breach of contract and aren't grounds for a refund.

Site access:

Please make sure we can get to the work areas on the scheduled day. If we show up and can't access the property, we'll reschedule — no penalty to us.

To do the job right and protect everyone, we ask that you:

• Give us accurate info about your property — address, access points, layout
• Let us know about any locked gates, hazards, or unusual site conditions before we schedule
• Keep pets secured while we're working
• Tell us about any irrigation lines, sprinkler heads, invisible pet fencing, buried utilities, or anything hidden in or near the work area — before we show up
• Tell us about any pre-existing damage to edging, borders, or retaining walls
• Submit clear, accurate photos of all work areas when getting your quote

If you don't disclose something and it causes a problem, that's on the property side — not ours.

Overgrown or messy areas:

If the work areas need significant cleanup or prep before we can start, we'll let you know before starting. Any prep will be quoted separately and requires your written approval before we touch it.

Deposit

50% of your total quote is due at booking. This locks in your date, your crew, and your materials. We don't confirm a job without it.

How to pay your deposit:

Deposits are paid by card through the secure payment link we send with your proposal or right after you sign it. That link is the only way to pay a deposit and lock your date.

Cash and checks are not accepted for deposits. No exceptions.

Processing fee

A 3% fee applies to all card payments. This goes straight to our payment processor — we don't keep it. You can avoid it on your final balance by paying with cash, check, Zelle, Venmo, or Cash App.

Financing

Available on some jobs. Email us at service@gb.thewiscobros.com for details.

Final balance

Due immediately when the job is done — before our crew leaves. You can pay the balance by card (3% fee applies), check, cash, Zelle, Venmo, or Cash App.

Grace period

If you need a little extra time on the final balance, we can sometimes work with you — but it has to be agreed to in writing before we leave. It doesn't erase the obligation or any late fees.

Card on file

When you pay your deposit by card, that card stays securely on file with our payment processor for the duration of your job. We never store your full card number ourselves.

By paying your deposit by card and approving your quote, you authorize us to charge that card for any balance that is still unpaid 72 hours after your job is complete.

Before that happens, we'll send you a notice at the 72-hour mark letting you know the balance is past due and that the card on file will be charged in 24 hours. If you pay, call us, or make other written arrangements in that window, we won't charge the card. A written grace arrangement under the Grace Period section above pauses this clock.

The 3% card processing fee applies to a balance charged this way, the same as any other card payment. You can avoid it by paying your balance on the day of the job by cash, check, Zelle, Venmo, or Cash App.

You can withdraw this authorization at any time by emailing service@gb.thewiscobros.com before a charge is made. Withdrawing it doesn't erase what you owe, and the remedies in "If You Don't Pay" below still apply.

This applies to jobs quoted and approved on or after September 28, 2026.

We take non-payment seriously. If payment isn't received as agreed:

• We may charge the card you have on file, as described under "Card on file" above
• We may put any service support on hold until the balance is cleared
• We can pursue collection through all legal channels
• We may charge interest at the maximum rate allowed under Wisconsin law
• We may recover reasonable collection costs, including attorney fees
• We may file a mechanic's lien against your property where Wisconsin law permits
• Unauthorized chargebacks can result in us recovering all associated costs and damages

If we did the work as agreed on your approved quote, chargebacks aren't appropriate. Initiating one without basis is a breach of these Terms.

After job completion

No refunds. Once final payment is made, you're acknowledging the work was done as agreed.

Deposit refunds

Your deposit becomes non-refundable the moment we order your materials — regardless of whether a crew date is set yet. If you cancel before we've ordered, we'll refund your deposit minus any card processing fees (those aren't recoverable on our end).

If we cancel

If we cancel before any work begins and before materials are ordered, you get your full deposit back minus any non-recoverable processing fees.

Processing fees

All refunds are issued minus the card processing fees. That's a third-party cost we can't get back.

We stand behind our work — but we don't offer an open-ended warranty. Here's what we do offer. (Permanent lighting installs are different: they carry the one-year install warranty in Section 8A instead of the 24-hour window below.)

24-hour window

If you think something wasn't done right, email us at service@gb.thewiscobros.com within 24 hours of job completion and we'll take a look. That's the window.

How to report an issue

Email only — service@gb.thewiscobros.com. Texts, calls, voicemails, and messages to personal numbers don't count. This keeps everything documented and makes sure nothing falls through the cracks.

To be eligible for a callback:

• You gave us accurate info and site access
• Final payment has been received
• The issue is about workmanship within the agreed scope
• Nobody touched or changed the work area after we left
• You reported it by email within 24 hours

What we'll do

If it's a valid workmanship issue, we'll come back and fix it. That's it — no refunds, no free material additions, no redesigns. And nothing related to weed growth or natural color fading qualifies.

Anything outside the agreed scope of work — including damage caused by third-party suppliers, pre-existing property conditions, or events outside our control — is governed by Section 10 and not eligible for callback or remedy under this section.

After 24 hours, the job is considered accepted as completed. No further claims.

For permanent lighting, three different warranties can apply. Here's exactly who covers what.

Our install warranty — one year, included in your price

For one year from the day we finish your install, if anything we put up comes loose, sags, falls, or wasn't installed right — including the adhesive mounting, the alignment, the clips and fasteners we placed (including how we mounted clips you supplied), the track we mounted, and the splices and connections we made — we come back and fix it at no charge.

To be eligible:

• The problem shows up within one year of the install date
• Your final balance has been paid
• Nobody else has moved, cut, re-hung, or modified the lights, track, or wiring since we left
• The problem comes from our installation, not from the product itself or from something outside our control

What our install warranty doesn't cover

• Product failures: lights, the controller, the power supply, the app, or colors drifting. That's the manufacturer's warranty, not ours
• Damage from storms, ice, hail, falling branches, animals, impacts, ladders, pressure washing, roof or gutter work by others, power surges, or anything else outside our control
• Adhesion problems on surfaces you told us were sound that turn out to be failing, painted over, or damaged
• Clips you supplied that crack, warp, or fail on their own. If a clip fails, you replace the clip; if our mounting failed, we fix it
• Screw holes left in your soffit or fascia when lights, clips, or track are taken down
• Removing, moving, or reinstalling the lights for any reason, including roof, gutter, or siding work

The lights — the manufacturer's warranty

The lights, controller, and power supply are covered by Govee's warranty, which is between you and Govee. We don't file warranty claims on your behalf. We recommend adding the protection plan offered at checkout when you buy your kit (on Amazon, through Asurion) for extra coverage on parts; that plan is also yours to claim directly.

The track — PermTrack's warranty

If you chose PermTrack, the track carries PermTrack's lifetime warranty, which is PermTrack's, not ours. Our one-year install warranty covers how we put the track up.

If a part fails later

You order the replacement through Govee, your protection plan, or PermTrack. If you'd like us to install it, that's a separate paid service visit, quoted before we come out. If our installation caused the failure within the first year, we fix it free under our install warranty.

How to report an issue

Email service@gb.thewiscobros.com with a description and photos of the problem. We'll look at it and tell you whether it's covered under our install warranty, the manufacturer's warranty, or a paid service visit before we schedule anything.

What this is not

Our install warranty isn't a maintenance plan, isn't coverage on the lights, and doesn't promise how long any product will last.

We clean up after ourselves — debris and material off your driveway, walkways, and hard surfaces before we leave. That's a standard part of every job.

If you think we missed something, same rule applies: email service@gb.thewiscobros.com within 24 hours.

Pre-existing issues

We're not responsible for damage to or problems caused by things that were already there — damaged edging, buried irrigation, sprinkler heads, invisible pet fencing, retaining walls, utilities, or anything else that wasn't disclosed to us before the job. If we find something during the job that changes things, we'll flag it.

Hidden stuff

If you've got buried lines, irrigation, or hidden wiring near the work area — tell us before we start. We're not responsible for damage to things we couldn't see and weren't told about.

For mulch installations — colored mulch colors

We don't guarantee specific color outcomes. Color varies between batches and fades naturally over time from sun and weather. That's the product — not a workmanship issue.

Our liability cap

To the fullest extent permitted by Wisconsin law, our total liability for any claim is capped at the amount you paid us for the job. We're not liable for indirect, consequential, or punitive damages.

For jobs that require bulk material delivery, we coordinate the delivery from our suppliers — currently Stone Creek Haven, LLC (3230 Eiler Road, De Pere, WI) for mulch. We schedule the drop, we receive the material, and we install it. We are not the delivery party. The supplier owns the truck, the driver, and the delivery process.

Drop placement

When materials arrive on your property, the supplier's driver chooses where to drop based on access and what they can see. We try to coordinate placement when we're on-site, but the final call belongs to the driver and the access conditions at your property. If a specific drop location is critical to you (avoid driveway, avoid lawn, keep clear of siding, etc.) — tell us before delivery day and we'll do our best to direct it. Otherwise, drop location is at the supplier's discretion.

Damage during delivery

We are not liable for any damage to your property, structures, vehicles, vegetation, trees, branches, power lines, irrigation, fencing, siding, or any other items caused by the supplier's truck, equipment, or personnel during the delivery process. This includes:

• Material staining of siding, walkways, or hard surfaces from drop placement
• Damage to overhead branches, trees, or vegetation from delivery truck clearance
• Lawn or turf damage from delivery truck tire tracks
• Damage to vehicles, structures, or other items in or near the drop zone

Any claims related to delivery damage must be pursued directly with the supplier. We're happy to provide the supplier's contact information and any documentation we have (date, time, driver name if available) to assist your claim — but we are not the responsible party and will not be financially liable for supplier-caused damage.

Overhead and approach hazards

Please tell us before delivery day if you have low-hanging branches, overhead wires, narrow gates, soft ground, or any other access issues that could affect a supplier truck (typical truck dimensions: 10–14 ft tall, 8 ft wide). If you don't disclose access hazards and the supplier truck causes damage or can't make the drop, that's on the property side — not ours.

We take before/after photos on every job. Those photos — along with the ones you submitted for quoting — may be used for our website and social media marketing. We will never post your address.

If you'd prefer your property not be featured, just let us know at any time. Full details in our Privacy Policy at thewiscobros.com/privacy.

By giving us your phone number, you're agreeing to receive texts from us about:

• Scheduling confirmations and updates
• Crew arrival notifications
• Payment reminders
• Follow-ups after your job

Standard message and data rates may apply. Texting us is never required to book. Reply STOP to opt out anytime. Reply HELP for assistance.

Start here

Email us first — service@gb.thewiscobros.com. We'll take up to 90 days to review and respond. Don't file a chargeback, open a legal case, or go to a third party before that window runs out. Skipping this step is a breach of these Terms.

Time limit on claims

Any legal action arising from our services must be brought within 1 year of the service date. You agree to this limit as a condition of working with us.

Governing law

Wisconsin law governs these Terms. Any legal action must be filed in Brown County, Wisconsin. Small claims court is always available for disputes that qualify.

We can decline or stop any job at any time — unsafe conditions, undisclosed hazards, non-payment, or hostile behavior. In those cases, your deposit is forfeited in full. No partial credit for work completed.

If we cancel for our own reasons before work starts and before materials are ordered, refunds follow Section 7.

We may update these Terms. The version in effect when you approved your quote or paid your deposit is the one that governs your job. Continuing to use our services after an update means you accept the new Terms going forward.

These Terms, together with your approved quote, are the complete agreement between you and Halverson Brothers LLC. They replace any prior conversations, promises, or understandings. Any changes must be in writing, agreed to by both parties.

If any section of these Terms is found to be unenforceable, the rest still stands.

📧 service@gb.thewiscobros.com

📞 (920) 932-5785

Halverson Brothers LLC d/b/a Wisco Bros Outdoor Services — Green Bay, Wisconsin

By requesting a quote, approving a proposal, paying a deposit, or submitting final payment — you've read these Terms, you understand them, and you're agreeing to them.